Payments, Cancellation and Refunds

1. What you pay for

Prices are listed in US dollars on the pricing page and in Settings → Subscription. Cards are charged in Azerbaijani manats: the amount in manats is shown on the payment button and on the payment page before you pay, and that is the full amount charged. A discount or referral code, if you have one, is applied before that amount is shown.

Enterprise plans are priced by agreement and invoiced under that agreement, not by card on the website.

• Paid plans, billed monthly or for a year at once.
• Extra brands beyond your plan’s limit, where the plan offers them.

2. How card payments work

Card payments are processed by our payment provider, M-Solution (mPay), on its own secure payment page. You enter your card details there; IXSocial never sees or stores your full card number or security code.

To renew a plan automatically, we keep the token the provider issues for your card, together with its masked number, expiry date, card type, and bank name. The token can only be used to charge IXSocial payments and is deleted when your company is deleted.

3. Delivery of the service

IXSocial is a digital service; nothing is shipped. The plan you paid for is activated on your company as soon as the bank confirms the payment — usually within seconds — and is available on the website and in the app. If a successful payment has not activated your plan within an hour, write to info@iktex.az.

4. Automatic renewal

When you pay by card, the card is saved for automatic renewal unless you untick that option. The next term is charged to the saved card starting three days before the paid term ends, and the renewed term runs on from the end of the current one, so renewing early loses you nothing. The amount and date of the next charge are shown in Settings → Subscription, under Payment card.

If the card is declined, the charge is retried about once a day until the term ends. If none succeeds, the plan stops at the end of the paid term and your company moves to the free tier with no new credits; your data is kept, and you can pay again at any time.

5. Changing your plan

• Paying again for the same plan and billing interval while the term is running extends the term from its current end date.
• Moving to a different plan, or between monthly and yearly billing, starts a new term from the day of the payment with the new plan’s full allowance. The unused days and credits of the previous term are not carried over or refunded.
• Extra brands bought in the middle of a term are charged only for the days left in that term, and from then on renew together with the plan.

6. Cancelling

You can cancel at any time by turning off automatic renewal in Settings → Subscription, under Payment card. Nothing more is charged. Your plan stays active until the end of the term you have already paid for and then stops.

Deleting your account (see /data-deletion) also stops all future charges.

7. Refunds

Payments are non-refundable. Cancelling stops future charges but does not return money for the current term, and unused time, unused credits, and extra brands are not refunded or exchanged for cash — including when an account is deleted or suspended for breaching the /terms.

We do refund the payment in full when:

To ask for a refund, write to info@iktex.az within 30 days of the charge, from your account’s email address, with the date and amount of the payment as shown in Settings → Subscription → Payments. We reply within 10 business days. An approved refund is returned to the card that was charged; depending on your bank it can take up to 30 days to appear.

This does not limit any right you have under the consumer protection law that applies to you.

• You were charged twice for the same purchase.
• You were charged, but the plan or extra brands you paid for were never activated.
• You were charged after you turned off automatic renewal or deleted your account, because of an error on our side.

8. Purchases through the App Store or Google Play

Where a plan is bought inside the mobile app through Apple’s App Store or Google Play, that store charges you, and its own rules decide renewals, cancellation, and refunds. Manage or cancel such a subscription in your device’s store subscription settings, and ask the store for a refund — IKTex cannot refund store purchases.

9. Disputed charges

If a charge looks wrong, please contact us at info@iktex.az before disputing it with your bank — most cases are resolved faster this way. While a chargeback is open, the plan it paid for may be suspended.

10. Contact

Questions about payments: info@iktex.az. The company that receives payments and its details are listed on /legal.